Blackchair is the ideal organisation to help contact centres migrate to a platform, given that we specialise not only in platform translation but also CX analysis, cloud audit and cloud compliance. Blackchair assists contact centres in achieving a smooth transition to a cloud platform, while also making it easier to read and interpret the various metrics that measure performance.
The market my company is in sits squarely in the middle of the UC and CC revolution (make no mistake about it, a revolution is happening all around you right now). When a colleague walked through a recent UC/CC event in Florida, he couldn’t believe the number of smaller players vying to take chunks out of the big three solutions. And they’re succeeding; stripping more and more market share every month.
The CX landscape is ever-evolving, and GenAI seems to have boosted it to new heights. Or has it? GenAI offers a range of tools to create con...
