The Agile Cloud Migration Process, UC, CX platform : Blackchair

 

Agile cloud migration is a complex process, one that is best broken down into different steps. While cloud providers can help, contact centres are largely better off working with a partner that can help facilitate their shift to another platform.

 

Working with a different partner ensures smooth operations on the new UC platform, minimal disruption to work on the current platform, and secures data. A partner can facilitate the migration process and make it as cost-efficient as possible by performing several functions that include creating a migration profile.

With thousands of hours of experience, Blackchair has developed market leading operations tooling and processes that help technology vendors, as well as enterprises, revolutionize time to value for innovation, while increasing quality and reducing cost.

What is a migration profile?

 

A migration profile refers to the technical, business, and human resource configuration that make up a contact center’s current CX platform. It contains vital information on how the system works, including work agent schedules, interaction routing flows, in-queue objects, and telephony configuration, to name a few. A migration profile is often compiled by the organisation responsible for migrating the contact center’s CX platform to a different cloud provider. Most importantly, a migration profile can accelerate the agile cloud migration process significantly.

Working with partners to create a migration profile

 

When creating a migration profile, it is important to work with the right partner. The key to finding the right partner is to list out the right questions in the RFP. Some questions include: Will they audit and evaluate the whole configuration or only parts? What tools would they be using? How can they ensure agents can work without any disruptions?

 Using our wealth of industry experience, Blackchair offers enterprise customers direct partnerships for optimizing their Development and Operations (Dev-Ops) lifecycles to ensure the business get the most cost effective and agile operation.

By asking some of these questions, it would be much easier to find a partner who can help assess their legacy data and create a migration profile that can accelerate the agile cloud migration process.