The benefits of ISO 27001 Information Security Management - Blackchair

 

Since it was first published in October 2005, the ISO 27001 certification has been a critical indicator of how reliable an organization’s information security standards are, with regulatory organizations, such as the British Assessment Bureau, assigning this accreditation only after a thorough review of data security procedures.

 

With the CX industry adopting omnichannel CCaaS platforms, obtaining an ISO27001 certificate will be critical for their success in the future.

 

Read on to explore what ISO 27001 certification brings to the organization and why it is essential.

 

Benefits of ISO 27001 Information Security Management

 

Reduces incidences of data breaches

 

The obvious benefit behind ISO 27001 certification is preventing data breaches. A few years ago, data breaches would not have been an issue because CX centers were using on-premise solutions; however, migrating to cloud-based channels raises cyber security concerns.

 

Having an ISO27001 certification ensures that your day-to-day protocols, frameworks, and platforms contribute to security. While cyber-attacks cannot be avoided 100%, ISO27001 indicates that your processes meet rigorous security standards and reduce the chance of a cyber breach occurring.

 

Improve customer trust and business partners

 

Partnerships are becoming an integral part of the CX industry. Whether it is a prominent CCaaS vendor, like Avaya, deciding to deepen their relationship with Microsoft to access Azure infrastructure or CCaaS firms signing contracts with support solutions, organizations are improving their service offering to customers by partnering with other firms.

 

With the CX industry making this shift for better collaboration, getting ISO certified is critical because it is proof of trustworthiness and professionalism.

 

Business and technology partners are more willing to trust their valuable data to an organization if they have proof that their security processes remain safe and secure. Hence, obtaining ISO certification is evidence that you are a trustworthy business partner.

 

Avoid fines, breaches, and legal problems

 

As governing blocs, like the EU, take a greater interest in information security, data security is rapidly transforming from a "nice-to-do" option into an integral process that must be followed.

 

Failure to meet data security requirements could lead to compliance violations, which could lead to severe fines and penalties. This not only leads to a monetary cost but also a loss in business reputation.

 

In this environment of tightening data security, an ISO 27001 certification could help you with regulations and other legal requirements, helping you avoid legal penalties and compliance violations, while also improving CX compliance enforcement.  This would help you build a reputation for being a trustworthy, compliant organization.

 

Create a secure information infrastructure

 

A large percentage of breaches occur due to the mishandling of information by unauthorized employees. Considering that several CX agents, business users, and engineers could access data at any time, it places information at severe risk.

 

An ISO 27001 information security management system encourages organizations to set up rules and functions on internal/external communication along with the handling of communication data.

 

What sets apart ISO 27001 from other security certificates is the focus on company-wide security measures where employees are forced to work together to create a suitable information security management framework, which leads to a more comprehensive security framework.

 

Evaluates the impact of possible and realized security breaches

 

Ascertaining the impact of risk that your organization faces can be difficult to measure. Internal and external factors could affect your company, and the way information is communicated could contribute to risk.

 

Moreover, it can be difficult to determine how a data breach could affect an organization's performance. However, one of the advantages of the ISO27001 certificate encourages organizations to measure the potential for a breach and the likelihood of it happening.

 

This will encourage organizations to adopt a more holistic approach to information security. Furthermore, it can help you better quantify the impact of a potential cyber breach, which is critical for winning over business holders.

 

Taking the CX industry into a new era

 

With the shift towards omnichannel CX platforms and the expansion to cloud infrastructure, we are seeing the CX industry making a tectonic shift toward cloud-based technology.

 

While this will lead to more advanced, sophisticated operations that could empower agents to handle agent call volume, it also prompts concern about data security.

 

To ensure that organizations do not suffer from data breaches that could hurt them in the future, we need to adopt complete, sophisticated information security systems.

 

Hence why ISO 27001 information security management becomes invaluable, for it is a sign that an organization is trustworthy and reliable to work with.

 

In the future, organizations will have to pay special attention to their security policies and procedures to successfully pursue their business goals.